Tips for the Person Involved in a Conflict Resolution


Conflict is a sign of a need for change and an opportunity for growth, new understanding, and improved communication. Conflict can not be resolved unless it is addressed with the appropriate parties.

A response to a conflict can increase or decrease the intensity of the problem. An objective or neutral point of view helps to improve the situation.


The conflict resolution is involving some or all of the following process:

1. Recognition by the parties involved that a problem exists.

2. Mutual agreement to address the issue and find some resolution.

3. An effort to understand the perspective and concerns of the opposing individual or group.

4. Changes in attitude, behavior, and approaches by both sides that will lessen negative feelings.

5. Recognising triggers to episodes of conflict.

6. A willingness by one or both parties to compromise.

7. Agreement on a plan to address differences.

8. Monitoring the impact of any agreements for change.


Supporting Conflict Resolution 

  • Separate the person from the problem. Think of the problem as a set of circumstances, rather than attributing negative feelings to the person.
  • Accept that every person has a unique point of view and rarely agrees on every detail. It doesn't matter who is right, because truth is related to a person's point of view.
  • Focus on the present and future. In conflict, we tend to remember everything that ever bothered us, don't let to lead your opinion by your past unsolved conflicts. Regardless of the past, we need to make plan to deal with current and future events. 
  • Staying calm, control emotions and behavior, pay attention to the feelings and spoken words.
  • Make conflict resolution the priority rather than winning or being right.
It is very important to clarify what is your position in conflict resolution: directly or indirectly involved. If you are directly involved in the conflict, the above thoughts should be taken to the heart, if indirectly, the following thoughts are worth considering first.

How to support Conflict Resolution if you are involved indirectly

  • Never take the side one nor the other.
  • Support the Communication between involved parties instead of mind-reading.
  • Be a good listener if necessary, thus reducing the tension in one party.
  • Never support nor
    side in playing the blame game. 



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